🔒 Legal Documents

98hi Privacy Policy — Your Data Is Safe With Us

Everything you need to know about how your personal data is collected, used, and protected on the 98hi platform — explained clearly in plain English.

Last Updated: January 2026
Our Security Commitment

Why Is Your Data Safe with 98hi?

We believe privacy is a fundamental right. That is why 98hi has used the highest standard of data protection technology from day one.

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SSL Encryption

All your data is protected with 256-bit SSL encryption. Bank-grade security technology ensures no third party can access your information.

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Data Is Not Sold

98hi never sells your personal information to third parties. Your name, phone number, and payment details are never shared with advertisers.

KYC Verification

We follow a KYC process to verify your identity. This helps prevent fraud and keeps the platform safe for everyone.

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Data Retention Policy

Your data is kept only for as long as necessary. Once your account is closed, it is deleted after a set period — unless a legal obligation requires otherwise.

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Transparency & Control

You can view, correct, or request deletion of your stored data at any time. You have full control over your personal information.

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Regular Audits

Our data protection systems are audited regularly. Any vulnerability identified is resolved quickly to keep your information secure at all times.

Data Type

What Data Do We Collect?

98hi only collects the information that is necessary. No unnecessary data is gathered.

Data Type What Is Collected Third-Party Sharing Purpose
Identity Information Name, Date of Birth, NID No KYC Verification & Age Confirmation
Contact Information Phone Number, Email No Account Communication & Security
Payment Information Mobile Banking/Nagad Number Processing Only Deposits & Withdrawals
Gaming Activity Betting History, Wins & Losses No Service Improvement & Fraud Prevention
Device Information IP address, browser type No Security & Multiple Account Detection
Cookies Data Session & Preference Data In Analytics User Experience Improvement

1Introduction

Welcome to 98hi.pro. We understand how valuable your personal information is. This privacy policy is here to give you a clear picture of what data is collected when you use the 98hi platform, how it is used, and how it is kept secure.

98hi is an international online gaming platform that provides a safe and enjoyable gaming experience for users across Bangladesh and beyond. Our privacy policy is built to meet international data protection standards.

This policy applies to both the 98hi website and mobile application. By using the platform, you agree to this privacy policy.

This privacy policy is written in English for our users in Bangladesh. If you have any questions, please reach out to our support team.

2What Data We Collect

Under 98hi's privacy policy, we only collect information that is genuinely required to provide our services. No unnecessary or excessive data is requested. The following types of information may be collected:

  • Registration Details: Your name, mobile number, password, and date of birth — provided when creating an account.
  • Identity Verification Details: National ID (NID) or passport details — required to complete the KYC process.
  • Payment Details: Mobile Banking, Nagad, or Rocket mobile number — used for deposit and withdrawal transactions.
  • Gaming History: Records of your bets, wins and losses, and bonus usage.
  • Technical Information: IP address, device type, browser version, operating system.
  • Log Data: Timestamps of platform access and activity.
  • Contact Information: Records of conversations when you contact the support team.

We never collect your full payment card number or bank account password. Payment information is always stored in encrypted form.

3How Your Data Is Used

Collected data is used solely for specified purposes. Under 98hi's privacy policy, we commit that your information will never be used for any unauthorized purpose.

  • For account creation and management.
  • For identity verification (KYC) and age confirmation.
  • To process deposit and withdrawal transactions.
  • To send bonus and promotional offers — only with your consent.
  • To detect and prevent fraud and illegal activity.
  • To provide customer support and technical assistance.
  • To improve platform performance and enhance the user experience.
  • To fulfil legal obligations and report to regulatory bodies.

You can opt out of promotional messages at any time. Just let the support team know and we will stop sending you marketing messages.

4Who Your Data Is Shared With

98hi never sells your personal data. In limited circumstances, information may be shared — always with your protection as the priority.

  • Payment Providers: Mobile Banking, Nagad, Rocket — only the minimum information needed to process transactions.
  • Technology Partners: Server hosting and cybersecurity service providers — bound by strict confidentiality agreements.
  • Legal Authorities: Where required by court order or government directive.
  • Fraud Prevention: To combat financial fraud through coordinated efforts.

Your data is never shared with advertisers, data brokers, or any third party for commercial purposes. This is a non-negotiable rule under 98hi's privacy policy.

5Data Protection Measures

98hi uses multiple layers of security to protect your data — safeguards are in place at both the technical and administrative levels.

  • 256-bit SSL/TLS Encryption: All data transmission and reception is completed over encrypted channels.
  • Firewall & DDoS Protection: Robust security barriers at the server level.
  • Two-Factor Authentication (2FA): Additional login security for your account.
  • Regular Security Audits: Security audits conducted by third-party experts.
  • Restricted Access: Only authorised staff can access specific information.
  • Data Backup: Regular backups are maintained on secure servers.

In the event of a security breach, 98hi will notify affected users as quickly as possible and take the necessary steps to address the situation.

6Cookie Policy

The 98hi website and app use cookies — small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: Required to secure login sessions and keep the platform running — these cannot be disabled.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: To understand which parts of the platform are most used — fully anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some platform features.

7How Long Your Data Is Retained

98hi retains your data only for as long as needed. Any data beyond legal retention requirements is securely deleted.

  • Account Information: For the duration the account is active and up to 5 years after closure.
  • Transaction Records: Up to 7 years, as required by law.
  • KYC Information: Up to 5 years after account closure.
  • Gaming Log: 3 years, for security and fraud prevention purposes.
  • Support Conversations: Deleted 2 years after the issue is resolved.
  • Cookies Data: Upon session end or a maximum of 1 year.

Once the designated retention period ends, your data is automatically deleted or anonymized so it can no longer be linked to you.

8Your Rights

98hi believes you should have full control over your own data. The rights listed below are yours and can be exercised at any time.

Right to Access Your Data

You can request to see what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Data Portability

You can request a copy of your data downloaded in a standard format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

Contact our support team to exercise any of these rights. We will respond within 30 business days.

9Minor Protection

98hi strictly prohibits anyone under 18 from using the platform. We take special precautions to protect the privacy of minors.

  • Age is verified at the time of registration.
  • Additional KYC verification may be requested if suspicious activity is detected.
  • If a minor is identified, their account is closed immediately.
  • Any data found to belong to a minor is deleted without delay.

If you believe a minor is using 98hi, please contact our support team. We will take prompt action.

10Privacy Policy Updates

98hi may update this privacy policy from time to time, as required by legal changes, new technology, or updates to our services.

We will post a notice on the platform and send a message to your registered phone number whenever significant changes are made. The "Last Updated" date at the top of this policy will always reflect the most recent revision.

Continuing to use the platform after any changes have been made will be taken as your acceptance of the updated policy. We recommend checking this page periodically to stay informed.

11Get in Touch

If you have any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to reach out. Our dedicated privacy team is always ready to assist you.

Response Time

Within 30 business days

This privacy policy was last updated in January 2026. Thank you for trusting 98hi.

Summary

Core Commitments of 98hi's Privacy Policy

No legal jargon — just a plain-language summary of what we promise you.

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Your Data Is Never Sold

Your data is never sold or used for advertising.

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SSL Encryption

All your data is protected with bank-grade encryption.

Your Control

View, update, or delete your information at any time.

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Limited Retention

Your data is automatically deleted once the required retention period has passed.

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Child Protection

We do not collect data from individuals under 18 years of age.

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Transparency

You will always be notified before any changes to this policy take effect.

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